Shields Business Solutions
  • 12-Aug-2017 to 10-Sep-2017 (EST)
  • Moorestown, NJ, USA
  • 15
  • Hourly
  • Full Time

Job Summary

  • Using a ticketing database to open, update, and close tickets for service calls
  • Taking detailed information over the phone from customers and ATM technicians
  • Provide reliable information to customers via the phone
  • Prepare basic reports as requested
  • Answer phone calls and respond to emails promptly and professionally

 Qualifications

  • Basic computer skills (including use of Gmail, Microsoft Office)
  • Polite, patient, and professional phone etiquette
  • Legible penmanship and proficient typing skills
  • Strong time management and organizational skills
  • Ability to read a map
  • Ability to multitask

Position Type

  • Non-Exempt
  • Full-Time
  • Flexible schedule (must be able to work days, nights, and weekend shifts)

Requirements

  • High School Diploma
  • Dispatching and customer service experience preferred 
  • Experience with major ATM manufactures: NCR, Diebold, Hyosung is a plus
  • Consent to extensive background screening which includes: criminal, credit, driving and drug test
  • Ability work work flexible shifts

 

About the Company

Shields Business Solutions, Inc. is an NCR Certified Reseller of NCR ATM's.  We provide service and repair to automated teller machines in North Jersey/New York Metro area.  Our mechanical repair roots spanning five decades has instilled Shields with a heritage of extreme technical proficiency and quality customer service.  Shields offers highly competitive wages and a generous benefits package including medical, dental, life insurance and a 401k plan.  We are seeking responsible individuals who are ready for a challenging position with a growing company.  Shields Business Solutions, Inc. is an Equal Opportunity Employer.

Shields Business Solutions
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